Car rental agent apprenticeships - where to start
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You could start by doing a customer service practitioner Level 2 (intermediate) apprenticeship.
You'll usually need some GCSEs, usually including English and maths, or equivalent.
You could apply directly to work as a car rental agent. Employers may ask for GCSEs at grades 9 to 4 (A* to C) in maths and English.
Experience in customer service, office administration or sales work could give you an advantage. Having the right personality and good communication skills can be more important than formal qualifications.
Car rental agent apprenticeships - what it takes
Skills and knowledge
- customer service skills
- to be thorough and pay attention to detail
- to enjoy working with other people
- patience and the ability to remain calm in stressful situations
- excellent verbal communication skills
- administration skills
- the ability to sell products and services
- active listening skills
- to be able to use a computer and the main software packages competently
Restrictions and Requirements
You'll need to have a full driving licence. Foreign language skills could be useful if you want to work at airports, ports or tourist destinations.
Car rental agent apprenticeships - what you'll do
In your day-to-day tasks you may:
- deal with customer enquiries about the availability and cost of vehicles
- take bookings and explain the terms of rental agreements
- complete paperwork and take payments
- itemise a car's condition and any existing bumps or scratches
- explain and demonstrate any special features
- check mileage and inspect for damage on returned vehicles
- book vehicles for cleaning
- provide ongoing service and sales support to regular business accounts
You could work in an office, at an airport or at a port.
You may need to wear a uniform.
Career path and progression - Car rental agent apprenticeships
You could move into a supervisory or management post.
With experience in business leasing accounts, you could become an account manager, or move into fleet management.