Shopkeeper apprenticeships - where to start
You can get into this job through
a college coursean apprenticeshipsetting up your own business
You could do a college course, which may help if you're setting up your own business. Courses include:
- Level 1 Business Start Up
- Level 2 Certificate in Preparing to Set Up in a New Business
- Level 2 Retail Skills
- Level 3 Certificate in Business Essentials
- Level 3 Retail Skills Sales Professional
Entry requirements for these courses vary.
Apprenticeships relevant to this role include:
You'll do on-the-job training and spend time with a college or training provider.
With experience you may be able to run your own shop, take on a franchise or manage a company store. You'll usually need:
- Level 2 Retailer
- Level 3 Retail team leader
- Level 4 Retail manager
- Level 6 Retail leadership
- some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship
- 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A-Levels, or equivalent, for a higher or degree apprenticeship
You can get retail experience through volunteering with charities that operate high street shops.
You can become a shopkeeper by taking over an existing business or opening a franchise. You could also set up your own retail outlet on the high street or online.
It'll help if you've got some experience in retail, sales, administration or business management.
You can find advice about setting up and running your own business from Business is Great.
Organisations like the Prince's Trust may be able to offer training for running a business if you are aged between 18 and 30. If you're looking to run your own store, online selling is a way to start. You could sell goods from your own website or through other established trading sites. This can be a useful way to gain experience and research your market, before opening a shop of your own.
Professional and industry bodies
You may find it useful to join an organisation like the British Independent Retailers Association, for professional development, training opportunities and to make industry contacts.
Shopkeeper apprenticeships - what it takes
Skills and knowledge
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- leadership skills
- to enjoy working with other people
- the ability to sell products and services
- business management skills
- to be able to use a computer and the main software packages competently
Restrictions and Requirements
You'll need to be over 18 to sell alcohol and other restricted goods
Shopkeeper apprenticeships - what you'll do
- take card and cash payments, give change and wrap purchases
- answer customer enquiries and give advice about products
- connect with customers face-to-face and online, to market your goods and grow your business
- maintain a website for online sales and advertising your goods
- recruit, train and supervise shop assistants
- calculate takings and wages
- deposit cash at the bank, do accounts and stocktake
- order stock from wholesalers, manufacturers, agents and importers
You could work at a store.
Your working environment may be physically demanding.
Career path and progression - Shopkeeper apprenticeships
You could buy a franchise, or, with experience and an established brand name, you could expand or improve your premises or buy another shop.