Train station worker apprenticeships - where to start
You can get into this job through
a college course
You could do a college course
like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work. You'll usually need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent.
You may be able to get into this career by completing a passenger transport onboard station team member Level 2 apprenticeship with a train operating company.
You could also do a Level 2 customer service apprenticeship which would give you some of the skills needed for this role.
You'll usually need some GCSEs, usually including English and maths, or equivalent, for a Level 2 apprenticeship.
You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).
Experience of working with the public in a retail or customer service setting could give you an advantage when applying for jobs.
If your application is successful, you'll be invited to an assessment day, where you'll:
be tested on your maths, communication and customer service skills
have an interview. It's a good idea to check out the train operating company's passenger charter so that you are familiar with the company's standards and values, before making an application.
Train station worker apprenticeships - what it takes
Skills and knowledge
- customer service skills
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- the ability to work well with others
- to be thorough and pay attention to detail
- excellent verbal communication skills
- knowledge of transport methods, costs and benefits
- knowledge of public safety and security
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and Requirements
You'll need to:
- pass a medical check
- be screened for drugs and alcohol
Train station worker apprenticeships - what you'll do
In this job, you could:
- sell and check tickets
- make sure that passengers get on and off the train safely
- help to load and unload luggage
- signal the guard or driver to depart
- update message displays showing passenger information
- make passenger announcements
- operate CCTV cameras
- give out information on services, routes, train times and delays
You could work at a ticket office or on a station platform.
Your working environment may be outdoors some of the time and crowded.
You may need to wear a uniform.
Career path and progression - Train station worker apprenticeships
With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.
You could also become a ticket inspector and progress to revenue protection officer.